All charges are for time out, whether used or not. Please make your selections carefully. If you don’t see your questions answered here, check our Frequently Asked Questions page or Contact Us with your question.
We encourage you to reserve your party and banquet equipment needs well in advance, especially during the busy summer months. This will insure availability and allow ample time for your order to be packed and checked in time for your delivery or pickup. A 25% NON-REFUNDABLE deposit is required to reserve rental items.
Full payment for all rental merchandise, and any additional services, is due seven days prior to event. Credit will only be extended to pre-approved accounts.
Delivery is available at a fee throughout the metro area. OUR MINIMUM DELIVERY FEE IS $100.00 – INCLUDES PICK UP. Delivery is available to the door at street level. Additional delivery charges will occur for 2nd floor or higher locations, excessive distance for loading and unloading trucks, after hours delivery and pickup. Special containers are provided for china, flatware, glassware, etc. to insure that you receive your items sterilized, undamaged, and “table ready”. Our delivery personnel are instructed to neatly stack all items in a mutually convenient place on delivery. Our count of items must be accepted unless we are notified IMMEDIATELY. NO CREDIT will be given for unused equipment unless it is returned with our delivery people or by the customer PRIOR to the start of your party.
All china, silver, utensils, etc. need to be rinsed, dried, food free, and repacked in the same containers as delivered. All floral arrangements, trash, and decorations of any kind should be removed from under tent before scheduled pickup time. A charge will be made for all boxes and crates not returned. All breakage, loss, and cleaning charges are in addition to rental charges. Linen should be refuse free and dry to prevent staining and mildew. Tables and chairs must be knocked down and stacked ready for pickup. Wax must be removed from candelabras. All items should be assembled in a single location, as specified earlier, ready for pickup. Items not meeting these conditions are subject to additional fees.
SET UP – TAKE DOWN
Set up and take down service is available at a reasonable cost if arranged for in advance. If no arrangements are made and this service is desired on delivery, our drivers must call for authorization and pricing.
LOSS OR DAMAGE
Responsibility for equipment remains with the lessor from the time of delivery or pickup to time of return. Please be sure equipment is secure when not in use and protected from the weather. We do charge for missing, broken, burned, or damaged items. China, glassware, etc. will be considered broken if returned chipped; once it is chipped we discard it. If you discover a chipped or broken item when you unpack your order, please notify us at once so that we can note it on your contract and not charge you for it.
PARTY TIME PLUS appreciates your patronage and we will do everything we can to ensure your event is a success. We pride ourselves on our quality, service, and value.